Privacy Policy

At Little Hug, we care deeply about your privacy. We want you to feel confident and secure when shopping with us, so we’ve created this Privacy Policy to explain how we collect, use, and protect your information.

1. Information We Collect: When you make a purchase with us or interact with our website, we collect the following types of information:

  • Personal Information: This includes details like your name, email address, shipping address, and payment information when you place an order.
  • Website Usage Information: We may collect information about how you use our website, such as your IP address, browser type, device type, and browsing activity to help improve your experience.

2. How We Use Your Information: We only use the information we collect to provide you with the best service possible, including:

  • Processing Orders: To complete your purchase and ensure your Pocket Hug or Positive Plushie gets to you safely.
  • Customer Support: To respond to any questions or concerns you may have about your order. 
  • Improving Our Services: To enhance the functionality of our website and provide a more personalised experience.
  • Marketing & Updates: If you sign up for our newsletter, we’ll send you updates, promotions, and news about our latest products. You can unsubscribe at any time!

3. How We Protect Your Information: We take your privacy seriously! All personal information is stored securely and processed through trusted payment gateways. We use encryption technology to keep your data safe and ensure your information is protected.

4. Sharing Your Information: We respect your privacy and never share your personal information with third parties for marketing purposes. However, we may share your information with trusted partners who help us process orders or deliver services, such as shipping companies. These partners are required to keep your information confidential.

5. Cookies: Our website may use cookies to enhance your shopping experience. Cookies help us remember your preferences and ensure that you have a smoother experience while browsing. You can manage or disable cookies through your browser settings if you prefer.

6. Your Rights: You have the right to access, update, or delete your personal information at any time. If you wish to do so, just reach out to us, and we’ll be happy to assist you.

7. Changes to This Privacy Policy: We may update this Privacy Policy from time to time. Any changes will be posted on this page, so please check back periodically. By continuing to use our website, you agree to the updated policy.

8. Contact Us: If you have any questions or concerns about how we handle your personal information, feel free to contact us. We’re here to help!